Complaints Procedure

JW Rigby Limited t/as JW Rigby Car & Commercial

If you are dissatisfied with the service you receive from us, you can contact us as detailed below. How to make a complaint?

You can email us at sales@jwrigby.co.uk, call us on 01260 224328 Or write to us:

JW Rigby Car and Commercial,
The Mere Garage,
Marton,Nr Macclesfield,
SK11 9HH

When you contact us, please give us full details and include information about the complaint you wish to make.

We aim to respond to you within 48 working hours.

What happens next?

If you complain in writing, we aim to respond within 48 working hours. If it is not possible to give you a full reply within this time (for example, if your complaint requires further investigation), we will tell you what is being done and when you can expect a full response. Our final response to you will include details of what to do if you believe your complaint has not been dealt with properly.
If you have bought your vehicle via a Finance Regulated Agreement we will explain how to contact the Financial Ombudsman Service. The Financial Ombudsman Service provides a free, independent service for customers to solve disputes relating to regulated activity.

Contact the Financial Ombudsman Service By post:

Financial Ombudsman
Service
South Quay Plaza
183 Marsh Wall
London E14 9SR